Effective Date: Feb 2 2025

Shiny.ca ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you engage with our mobile call detailing services, including SMS communications.

1. Information We Collect

When you use our mobile call detailing services, we may collect:

• Your phone number
• Call details (e.g., date, time, and duration of calls)
• SMS interaction data (e.g., when you opt in/out of messages)
• Any information you provide via SMS or call interactions

2. How We Use Your Information

We use your information to:

• Provide call detailing services
• Send transactional messages regarding your service
• Respond to your inquiries or requests
• Improve our services and customer experience
• Ensure compliance with applicable laws and regulations

3. SMS Communications & Consent

• By providing your phone number, you consent to receive SMS communications related to our car detailing services.
• Message frequency may vary.
• You can opt out at any time by replying STOP to any message. Standard messaging rates may apply.
• We do not share, sell, or rent your phone number to third parties for marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse. However, no data transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data only as long as necessary to provide services and comply with legal obligations. After this period, your data is securely deleted.

6. Sharing Your Information

We do not sell your personal data. We may share information:

• With service providers who assist in delivering our services (under strict confidentiality agreements)
• To comply with legal obligations or law enforcement requests

7. Your Rights & Choices

• You can request access, correction, or deletion of your personal data by contacting us.
• You can opt out of SMS communications at any time by replying STOP.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with the updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or your data rights, contact us at: hello@shiny.ca or (604-755-1680 or 604-398-2869).

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SMS Privacy Policy

Shiny Terms and Conditions / PrivacyPolicy

Shiny respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding howwe handle your data:

• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign upfor SMS updates. The information will be collected via the website contactform, email, rental agreement, or third-party reservation systems.

• Data Usage: We use your data solely for sending booking, cancellation and general communication.

• Data Security: We protect your data with secure storage measures to prevent unauthorized access.

• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

• Messages are recurring, and messagefrequency varies.

• Contact Shiny at (604-755-1680 or 604-398-2869) or hello@shiny.ca for HELP or to STOPreceiving messages.

• Opt-Out: You can opt out of the SMS listat any time by texting, emailing, or replying STOP or CANCEL to hello@shiny.ca or (604-755-1680 or 604-398-2869). After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

• You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Shiny will not sell, rent, or share the collected mobile numbers

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